FREQUENTLY ASKED QUESTIONS

Everything you need to know about sizing, shipping, returns, and caring for your Doctor's Select socks.

FAQs

ORDERS & SHIPPING

Orders are typically processed within 1–2 business days of being placed. Orders placed on weekends or holidays are processed the next business day.

We fulfill orders through Amazon Multi-Channel Fulfillment (MCF). Shipping options and estimated delivery times are shown at checkout and may include:

  • Standard Shipping – estimated 3–7 business days
  • Expedited Shipping – estimated 2–3 business days
  • Priority Shipping – estimated 1–2 business days

Delivery timeframes are estimates and are not guaranteed. Actual times may vary by location and carrier.

We currently ship to addresses within the contiguous United States, Alaska, Hawaii, and Puerto Rico. Buy with Prime is available for US-based shipping addresses only.

Once your order ships, you'll receive a shipping confirmation email with tracking information. You can also track your order using the link in your order confirmation email.

All MCF-fulfilled orders ship in unbranded packaging to provide a clean, neutral delivery experience.

Please contact us at hello@doctorsselect.us within 7 days of the expected delivery date. We'll work with our fulfillment partner to resolve the issue as quickly as possible.

BUY WITH PRIME

For eligible products, you can check out using Buy with Prime, which offers fast, free Prime delivery for Amazon Prime members. Delivery estimates for Prime-eligible items appear on the product page next to the Buy with Prime button.

Amazon handles fulfillment and the Prime checkout experience for these orders, while Doctor's Select remains responsible for customer support related to your order. By using Buy with Prime, you agree to Amazon's Conditions of Use and Privacy Notice.

For Buy with Prime orders, the Amazon Prime returns policy applies, and these orders are eligible for free returns through the Buy with Prime experience. To start a return, view your order status from the link in your original order confirmation email. You'll receive a full refund as long as the item is returned within the return window and in resellable condition. These orders are also covered by the Amazon Pay A-to-z Guarantee for eligible purchases.

Yes, with doctor approval. Pregnancy is one of the most common reasons women start wearing compression socks to reduce ankle and leg swelling, relieve leg aches and heaviness, reduce varicose vein risk, and prevent DVT (pregnancy increases clotting risk). 15–20 mmHg is generally considered safe and appropriate during pregnancy, but always confirm with your OB or midwife first.

RETURNS & REFUNDS

For standard (non–Buy with Prime) orders, we accept returns within 30 days of the delivery date, provided the item is unused, unworn, and in its original packaging with all tags attached.

For standard orders, contact us at hello@doctorsselect.us with your order number and reason for return, and we'll provide return instructions. For Buy with Prime orders, start your return through the link in your original order confirmation email.

Once we receive and inspect your returned item, we process your refund to the original payment method within 5–7 business days. Please note that original shipping charges are non-refundable.

The following are not eligible for return:

  • Products that have been worn or washed
  • Items without original tags or packaging
  • Final sale or clearance items

PRODUCTS & SIZING

Our range includes diabetic socks, compression socks, bunion socks, and arm sleeves. You can browse the full collection from the Our Products menu.

Diabetic socks are generally designed with non-binding tops that won't restrict circulation, smooth or seamless toes to reduce friction on sensitive skin, and moisture-wicking fibers to help keep feet dry during everyday wear.

Sizing details are listed on each product page. If you have a question about fit before ordering, reach out to us at hello@doctorsselect.us and we'll be glad to help.

We work to keep all product descriptions accurate, but we reserve the right to limit quantities, discontinue products, and modify prices without notice. We do not warrant that every description is entirely error-free.

CARE & USE

For best results, machine wash with like colors and tumble dry low. Avoid bleach and fabric softener, which can break down elastic and moisture-wicking fibers over time. Always check any care instructions included with your product.

Our products are designed for comfort and everyday support. They are not a substitute for professional medical advice. If you have a specific medical condition, please consult your healthcare provider before use.

ACCOUNT & PRIVACY

We accept major credit cards along with Amazon Pay, Apple Pay, Google Pay, Shop Pay, and other options shown at checkout. Select products are also available through Buy with Prime.

Yes. Payment information is processed securely, and we do not store your full card details.

We use your information to process and fulfill orders, communicate with you, improve your experience, send promotional messages (which you can opt out of), and meet legal obligations. We do not sell your personal information. Full details are in our Privacy Policy.

You have the right to access, correct, or request deletion of your personal data. To submit a privacy request, contact us at hello@doctorsselect.us. Requests related specifically to a Buy with Prime account are handled by Amazon.