Return and Refund Policy
At Doctor’s Select, we want every customer to have a clear and convenient return experience.
Orders placed through doctorsselect.us are fulfilled through Amazon Multi-Channel Fulfillment. Buy with Prime orders follow Amazon’s applicable Prime return policy.
Standard Doctor’s Select Returns
We accept eligible returns within 30 days of delivery.
To qualify, items must be unused, unworn, unwashed and returned in their original packaging with all tags attached.
The following items are not eligible for return:
- Worn or washed products
- Items without original tags or packaging
- Final-sale or clearance items
- Items damaged after delivery through misuse or normal wear
How to Start a Standard Return
To start a return for an order placed through doctorsselect.us, email hello@doctorsselect.us with your order number and reason for return.
For eligible returns, we will send return instructions and a prepaid return label. Do not send products directly to the Doctor’s Select business address unless return instructions have been provided.
Exchanges and Replacements
Doctor’s Select does not offer direct exchanges.
If you need a different size, color or product, please return the eligible item and place a new order.
If your item arrived damaged, defective, incorrect or incomplete, contact us within 7 days of delivery at hello@doctorsselect.us. Include your order number, a description of the issue and clear photos when applicable. We will review the issue and provide the appropriate return, replacement or refund instructions.
Refunds
Once an eligible return is received and inspected, refunds are issued to the original payment method within 5 to 7 business days.
Original shipping charges are non-refundable unless the item was damaged, defective or incorrect when received.
Doctor’s Select does not charge a restocking fee for eligible returns.
Buy with Prime Orders
For purchases completed through Buy with Prime, Amazon’s Prime return policy applies.
Eligible Buy with Prime items may qualify for free returns. To start a return, use the order-status link in your confirmation email. The available return options, return deadline, refund amount and return method will be shown in the Buy with Prime return experience.
Depending on eligibility and location, Amazon may provide a QR-code return, a label-free drop-off option or a printable return label.
For Buy with Prime orders, return labels, return shipping, refunds and return processing are handled through Amazon’s return process.
Holiday Returns
Amazon may provide an extended return window for eligible Buy with Prime orders during certain holiday periods. Any applicable extension will appear in the customer’s order details.
For standard Doctor’s Select orders, any holiday return extension will be announced on the website when available.
Return Address
Do not send returns directly to the Doctor’s Select business address.
The correct return address or drop-off instructions will be included with the prepaid return label or return instructions. Returns sent without authorization may not be received or refunded.
Questions
For standard Doctor’s Select returns, refunds or product concerns, contact:
Email: hello@doctorsselect.us
For Buy with Prime returns, use the return options in the order confirmation email.